RETURNS POLICY

A return (including made to order items) will be in exchange for store credit note only. Credit notes are valid for 1 year. Item/s must be returned within 14 days of delivery. If the return exceeds our 14 day policy, we unfortunately will not be able to process your exchange and your order will be shipped back to you at an additional charge.

We will only accept the return if the following requirements are met.

• Item/s must be in original condition, with all tags remaining in place, including hygiene seal.
• Undergarments must be worn when trying on items.
• Item/s must not have been worn, washed or altered in any way.

Cleonie cannot be held responsible in the event of loss, theft or damage of the parcel, please make sure the customers full identification (full name, address, telephone number) and order number are present on the outside and inside of the package.

If you have a tracking number please email customer care so we can monitor the shipment and advise you of its arrival.

MAKE A RETURN

Once you have ensured your return meets all the conditions of our returns policy, please follow the easy returns steps via our RETURNS PORTAL. If you wish to make an exchange for another item, please select STORE CREDIT in the portal and use this credit link to order your new style. 

ARE RETURNS FREE?

Returns and exchanges are NOT free. The shipping cost of returning any item/s are NOT covered or reimbursed by Cleonie Swim. Please keep in mind we are footing the initial shipping fee for the majority of our orders.

RETURNS ON DISCOUNTED SALE ITEMS

Cleonie does not accept returns on any sale items, this includes all items purchased using a discount code. We kindly ask you to consider this before committing to a purchase.

DAMAGED OR FAULTY ITEMS

Whilst we hope this never happens, if you do receive damaged goods or have a manufacturing fault occur, please contact us immediately at
info@cleonie.com.au   with your order number, name and images of the fault and we will work with you to resolve it as soon as possible.

Any faulty items, after inspection and approval by our team will result in a refund or exchange of both the item and shipping costs. 

WARRANTY

We are happy to offer a warranty period of 18 months from order placement of any of our swim styles. Wear and tear of the garment from mis-use and not following the care instructions can lead to fabric flaws so we highly suggest taking great care of your swim. As part of our sustainable ethos, we will always endeavour to repair any damaged swim within the 18 month period if a fault or damage has occurred.  In the unlikely event of a fault, please email customer care info@cleonie.com.au with photos and details of your swim.