INTERNATIONAL:
Please be mindful all of our crinkle swim is MADE TO ORDER but we always endeavour to make and ship within 5 business days from order placement (excluding weekends).
Our premium international delivery service is provided by FED EX EXPRESS and offers door-to-door delivery of your order with tracking and signature on delivery.
Depending on your location, the delivery takes from 4 to 10 business days to most major metropolitan areas worldwide however deliveries to rural areas will take longer.
Unfortunately, FED EX are unable to deliver to PO Boxes so you’ll need to provide us with a street address for your home or workplace.
Please see the table below for FED EX International shipping times to various locations. If you spend above $200 it is FREE SHIPPING, excluding any duties and taxes that may occur in your country.
INTERNATIONAL DELIVERY TIMES SERVICE AFTER THE PRODUCT HAS BEEN MADE:
UK / Europe / Canada / Japan 4-10 days
USA 4-10 days
Asia / Pacific 4-10 days
Sth America / Rest of World 4-10 days
IMPORTANT NOTE ABOUT DUTIES AND TAXES ON INTERNATIONAL SHIPPING:
Any order sent outside of Australia may incur a customs or import duty fee. This will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
DELIVERY COSTS
Within Australia AUD $0.00
New Zealand AUD $10.00
International AUD $25.00 (Unless value of order is over $200 AUD- it is FREE SHIPPING)
CLEONIE SWIM makes all crinkle pieces to order! It is part of our eco practices to lower waste. Because of this, our manufacturing times may vary from 5-10 business days. With this in mind, please order as soon as you decide to avoid delays in receiving your pieces from us.
In peak season or during SALES, please be mindful that delivery may take a little longer due to large order volumes and can take up to 15 business days to be made and then delivered.
CLEONIE ships goods to Australia/NZ wide with Aus Post and internationally using FED EX Express.
AUSTRALIA:
FREE EXPRESS deliveries to Australia are made by Australia Post and can arrive within 1-5 business days from the time you order is made and completed, not including weekend or public holidays.
NEW ZEALAND:
New Zealand deliveries are made through Australia Post and can arrive within 2-15 business days, after the product has been made, none of these including weekend or public holidays.
Please be sure to indicate your daytime address or your package will not be delivered. Please make sure someone will be around to sign for the delivery.
A return (including made to order items) will be in exchange for store credit note only. Credit notes are valid for 1 year. Item/s must be returned within 14 days of delivery. If the return exceeds our 14 day policy, we unfortunately will not be able to process your exchange and your order will be shipped back to you at an additional charge.
We will only accept the return if the following requirements are met.
Cleonie cannot be held responsible in the event of loss, theft or damage of the parcel, please make sure the customers full identification (full name, address, telephone number) and order number are present on the outside and inside of the package.
If you have a tracking number please email customer care so we can monitor the shipment and advise you of its arrival.
info@cleonie.com.au
MAKE A RETURN
Once you have ensured your return meets all the conditions of our returns policy, please follow the easy returns steps via our RETURNS PORTAL. If you wish to make an exchange for another item, please select STORE CREDIT in the portal and use this credit link to order your new style.
ARE RETURNS FREE?
Returns and exchanges are NOT free. The shipping cost of returning any item/s are NOT covered or reimbursed by Cleonie Swim.
RETURNS ON DISCOUNTED SALE ITEMS
Cleonie does not accept returns on any sale items, this includes all items purchased using a discount code. We kindly ask you to consider this before committing to a purchase.
DAMAGED OR FAULTY ITEMS
Whilst we hope this never happens, if you do receive damaged goods or have a manufacturing fault occur, please contact us immediately at
info@cleonie.com.au with your order number, name and images of the fault and we will work with you to resolve it as soon as possible.
Any faulty items, after inspection and approval by our team will result in a refund or exchange of both the item and shipping costs.
WARRANTY
We are happy to offer a warranty period of 18 months from order placement of any of our swim styles. Wear and tear of the garment from mis-use and not following the care instructions can lead to fabric flaws so we highly suggest taking great care of your swim. As part of our sustainable ethos, we will always endeavour to repair any damaged swim within the 18 month period if a fault or damage has occurred. In the unlikely event of a fault, please email customer care info@cleonie.com.au with photos and details of your swim.
CUSTOMER SERVICE POLICY
CLEONIE is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund.
SECURITY POLICY
When purchasing from CLEONIE your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support on info@cleonie.com.au
CLEONIE SWIM makes all crinkle pieces to order! It is part of our eco practices to lower waste. Because of this, our manufacturing times may vary from 5-10 business days. With this in mind, please order as soon as you decide to avoid delays in receiving your pieces from us.
In peak season or during SALES, please be mindful that delivery may take a little longer due to large order volumes and can take up to 15 business days to be made and then delivered.
CLEONIE ships goods to Australia/NZ wide with Aus Post and internationally using FED EX Express.
AUSTRALIA:
FREE EXPRESS deliveries to Australia are made by Australia Post and can arrive within 1-5 business days from the time you order is made and completed, not including weekend or public holidays.
NEW ZEALAND:
New Zealand deliveries are made through Australia Post and can arrive within 2-15 business days, after the product has been made, none of these including weekend or public holidays.
Please be sure to indicate your daytime address or your package will not be delivered. Please make sure someone will be around to sign for the delivery.
INTERNATIONAL:
Please be mindful all of our crinkle swim is MADE TO ORDER but we always endeavour to make and ship within 5 business days from order placement (excluding weekends).
Our premium international delivery service is provided by FED EX EXPRESS and offers door-to-door delivery of your order with tracking and signature on delivery.
Depending on your location, the delivery takes from 4 to 10 business days to most major metropolitan areas worldwide however deliveries to rural areas will take longer.
Unfortunately, FED EX are unable to deliver to PO Boxes so you’ll need to provide us with a street address for your home or workplace.
Please see the table below for FED EX International shipping times to various locations. If you spend above $200 it is FREE SHIPPING, excluding any duties and taxes that may occur in your country.
INTERNATIONAL DELIVERY TIMES SERVICE AFTER THE PRODUCT HAS BEEN MADE:
UK / Europe / Canada / Japan 4-10 days
USA 4-10 days
Asia / Pacific 4-10 days
Sth America / Rest of World 4-10 days
IMPORTANT NOTE ABOUT DUTIES AND TAXES ON INTERNATIONAL SHIPPING:
Any order sent outside of Australia may incur a customs or import duty fee. This will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
DELIVERY COSTS
Within Australia AUD $0.00
New Zealand AUD $10.00
International AUD $25.00 (Unless value of order is over $200 AUD- it is FREE SHIPPING)
A return (including made to order items) will be in exchange for store credit note only. Credit notes are valid for 1 year. Item/s must be returned within 14 days of delivery. If the return exceeds our 14 day policy, we unfortunately will not be able to process your exchange and your order will be shipped back to you at an additional charge.
We will only accept the return if the following requirements are met.
Cleonie cannot be held responsible in the event of loss, theft or damage of the parcel, please make sure the customers full identification (full name, address, telephone number) and order number are present on the outside and inside of the package.
If you have a tracking number please email customer care so we can monitor the shipment and advise you of its arrival.
info@cleonie.com.au
MAKE A RETURN
Once you have ensured your return meets all the conditions of our returns policy, please follow the easy returns steps via our RETURNS PORTAL. If you wish to make an exchange for another item, please select STORE CREDIT in the portal and use this credit link to order your new style.
ARE RETURNS FREE?
Returns and exchanges are NOT free. The shipping cost of returning any item/s are NOT covered or reimbursed by Cleonie Swim.
RETURNS ON DISCOUNTED SALE ITEMS
Cleonie does not accept returns on any sale items, this includes all items purchased using a discount code. We kindly ask you to consider this before committing to a purchase.
DAMAGED OR FAULTY ITEMS
Whilst we hope this never happens, if you do receive damaged goods or have a manufacturing fault occur, please contact us immediately at
info@cleonie.com.au with your order number, name and images of the fault and we will work with you to resolve it as soon as possible.
Any faulty items, after inspection and approval by our team will result in a refund or exchange of both the item and shipping costs.
WARRANTY
We are happy to offer a warranty period of 18 months from order placement of any of our swim styles. Wear and tear of the garment from mis-use and not following the care instructions can lead to fabric flaws so we highly suggest taking great care of your swim. As part of our sustainable ethos, we will always endeavour to repair any damaged swim within the 18 month period if a fault or damage has occurred. In the unlikely event of a fault, please email customer care info@cleonie.com.au with photos and details of your swim.
CUSTOMER SERVICE POLICY
CLEONIE is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund.
SECURITY POLICY
When purchasing from CLEONIE your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support on info@cleonie.com.au
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